Privacy Policy

This Privacy Policy outlines how we collect, use, and protect the personal data of our clients, website visitors, and business contacts. We are committed to ensuring that your privacy is protected by the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect the following information:

Business and Contact Information: Name, company name, job title, email address, telephone number, business address.
Energy Usage Data: Current utility suppliers, meter numbers (MPAN/MPRN), consumption data, contract end dates.
Financial Details: Billing information and payment history (if applicable).
Website Usage Data: IP address, browser type, location data, pages visited, and other technical data collected through cookies.

2. How We Use Your Information

We use your personal information to:

Provide energy brokerage and consultancy services.
Compare and source competitive energy tariffs for your business.
Communicate with you about your energy needs and our services.
Process transactions and manage your account.
Comply with legal and regulatory obligations.
Improve our website and services.

3. Sharing Your Information

We may share your data with:

Energy Suppliers: To obtain quotes, submit contracts, or manage your business energy needs.
Service Providers: IT, hosting, marketing, and CRM system providers who support our operations.
Legal or Regulatory Authorities: Where required by law.

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process your information under the following lawful bases:

Contractual Obligation: To deliver our services as agreed.
Legitimate Interest: For business development and service improvement.
Consent: Where required, particularly for marketing communications.
Legal Compliance: To meet regulatory and legal obligations.

5. Data Security

We take appropriate technical and organizational measures to secure your personal data against loss, misuse, or unauthorized access.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict our processing.
Withdraw consent at any time (where processing is based on consent).
Lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies

Our website uses cookies to improve user experience and analyze traffic. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

10. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us: business@support786.com